Refund policy

Refund policy

Termination of Agreements and Refunds Policy

We want you to be satisfied with your purchase but we also want you to give your best effort to apply all of the shoemaking techniques, methods of construction, pattern making techniques and other workflows that you will learn in the courses.

We offer a 14-day refund period for online courses purchases. However, in order to qualify for a refund, you must submit proof that you did the work in the course and still couldn’t make any model of shoes teached in the courses.
Please note, shoemaking takes time and practice to make the perfect shoes and the quality of your shoes can’t qualify and evaluated for a refund.
We guide you through the entire process of learning and making your shoes, for that reason, before you request the refund you must contact Sveta Kletina [instructor] and submit your questions, images, and videos of your work to help you get the best solution to make your shoes.
Only if you follow the given solution to you [by Sveta Kletina] and you still can’t make any model of shoes from the courses, you we be qualify for a refund.

In the event that you decide your purchase was not the right decision, within 14 days of enrollment, contact our support team at newsletter@shoemakingcoursesonline.com and let us know you’d like a refund by the 14 day at 11:59 EST. You must include your coursework with your request for a refund. If you request a refund and do not include your coursework by the 14 day, you will not be granted a refund.

The work that you need to submit with your request for a refund includes ALL of the following items:

1. Prof of email correspondence with Sveta Kletina.

Correspondence should include:
* Your questions.
* Images [or videos] of your work
* The solutions that were given to you.
* Prof that you worked with the solution and presented us the result that you got.
2. Images of patterns of shoes that you made.
3. Images of the shoes that you made.

We will NOT provide refunds more than 14 days following the date of purchase. After day 14, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless if you complete the program.

Please note: If you opted for a payment plan and you do not request a refund within 14 days, with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.

All refunds are discretionary as determined by SK. To further clarify, we will not provide refunds after the 14 day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

If you have any questions or problems, please let us know by contacting our support directly. The support desk can be reached at newsletter@shoemakingcoursesonline.com.

FEES

The fee for Shoemaking Courses and Courses Bundles are the following options presented on the website. To view all offered courses and bundles visit: Shoemaking Courses Online 

And 1 Year Programs

Methods of payment  

Payment will be done via PayPal or Credit card as well recurring payments for different programs (aka 1 year programs).

 
Shoemaking Tools & Materials Refund

All sales are final. All parts are subject to price changes and availability. NO RETURNS !!
Any returns accepted are subjected to a 25% restocking Fee.
Any returns accepted must be within 5 days of date of purchase, and before the item was shipped to the buyer address.

If you have received a damaged product, please contact us within 24 hours from the time of receiving the item. You will need to send us an image with proof to qualify for a return or a refund.
You are responsible for all shipping & tracking costs for returns & exchanges.  

The product must be unused, and in unopened original box. All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return. No Cancellations or returns on Special Order Parts. "Special Order Parts" refers to any part that is not in-stock at Shoemaking Courses Online. All part information is correct as far as  Shoemaking Courses Online knows and any errors will be changed upon notification.  

IMPORT TAXES
Please be aware that International orders may require you to pay import taxes upon receipt.  Shoemaking Courses Online is not responsible for paying any additional customs fees or taxes. 
If products are returned for non payment of fees, the products will be forfeited to  Shoemaking Courses Online or the customer can pay to have the items reshipped. No refund or cancellation because of these fees.   



If you cannot find the answer to your question here, you can contact us on newsletter@shoemakingcoursesonline.com



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